nat24 Terms and Conditions

1 General Provisions and Applicability

These terms and conditions ("Terms") form a legal agreement between nat24 ("Platform", "we", "our") and any user of this website ("you", "user"). By accessing, registering on, or using any service on our platform, you agree to these Terms.

These Terms apply to the entire platform at nat24.cam, including all pages, services, games, payment services and customer support.

1.1 Law and Jurisdiction

These Terms are governed by applicable law. Users must ensure that online gaming is legally permitted in their own jurisdiction. nat24 does not provide services to users in jurisdictions where online gaming is prohibited.

1.2 Priority of Terms

In addition to these general terms, specific conditions may apply to particular games, promotions or services. In the event of a conflict, the specific terms will take priority over the general terms.

2 Account Registration and Eligibility

To open an account and use services on nat24, you must meet the following eligibility criteria:

• You must be at least 21 years of age — for those aged 21 or older only.
• You must reside in a jurisdiction where online gaming is legally permitted.
• Only one account per person is allowed.
• All information provided at registration must be truthful, complete and kept up to date.
• The account must be for the user's own use, not on behalf of anyone else.

2.1 Verification Process

nat24 may request identity verification at any time. This may include a national identity card, passport or bank statement. Deposits or withdrawals may be restricted until verification is complete.

2.2 Providing False Information

Providing false or misleading information will result in immediate account closure and all balances may be forfeited.

3 Account Security and Responsibility

Ensuring the security of your account is entirely your responsibility. It is the user's duty to keep their password secure and prevent unauthorized access.

• Never share your login details with anyone else.
• Always log out after logging in on a public or shared device.
• If you notice any suspicious activity on your account, notify customer support immediately.
• You are responsible for all activities carried out from your account.

3.1 Prohibition on Multiple Accounts

Opening more than one account in the same person's name is strictly prohibited. If detected, all associated accounts will be suspended and any bonuses earned will be cancelled.

4 Deposit and Withdrawal Policy

nat24 supports the following payment methods for users in Bangladesh: bKash, Nagad, Rocket and bank transfer.

4.1 Minimum Limits

4.2 Deposit Policy

• All deposits must be made from a payment account registered in your own name.
• Deposits from third-party payment accounts are not accepted.
• Once a deposit is completed, it will be credited to your account immediately or within a short time.
• If a deposit is delayed due to a technical issue, please contact customer support.

4.3 Withdrawal Policy

• Your account must be fully verified before requesting a withdrawal.
• Withdrawals will not be processed if bonus wagering requirements have not been met.
• Withdrawals can only be made via the original deposit method.
• nat24 reserves the right to temporarily hold withdrawals for verification purposes.

4.4 Currency and Taxes

All transactions are completed in Bangladeshi Taka (৳). The user is solely responsible for paying any applicable taxes or duties.

5 Bonus and Promotion Terms

nat24 offers various bonuses and promotions provided under specific conditions. It is mandatory to read the relevant terms and conditions in full before accepting any bonus.

5.1 Welcome Bonus

5.2 General Bonus Terms

• Each bonus offer may only be used once, unless stated otherwise.
• Bonus funds and real funds combine to form the gaming balance.
• If wagering with a bonus is prohibited on a particular game, bets on that game will not count toward the wagering requirement.
• Bonuses must be used within the specified time period — see the details of the specific bonus.
• nat24 reserves the right to modify or cancel any promotion or bonus.

5.3 VIP Program

nat24's VIP program has five tiers — Bronze, Silver, Gold, Platinum and Diamond. Each tier includes weekly cashback and special benefits. Progression to higher tiers depends on gaming activity and loyalty.

6 Gaming Rules

All games available on nat24 are operated according to the rules of the respective game provider. Users are responsible for understanding the rules of each game themselves.

6.1 Technical Issues

nat24 is not liable for any losses resulting from a technical error or network disruption during a game session. In such cases, the game logs will be reviewed to reach a decision, and the game provider's decision will be considered final.

6.2 Betting Limits

Each game has set minimum and maximum betting limits. These limits are clearly displayed in the game interface. nat24 reserves the right to change betting limits.

6.3 Sports Betting

Betting on various sports including cricket, football and kabaddi is governed by separate rules. Official results are used to determine betting outcomes. nat24 reserves the right to void bets under suspicious circumstances.

7 Prohibited Activities

The following activities are strictly prohibited on the nat24 platform and, if detected, will result in immediate account closure:

• Using the platform for money laundering or illegal financial activities.
• Attempting to claim bonus or promotion benefits unlawfully.
• Creating multiple accounts or using another person's account.
• Attempting to access the platform through hacking, malware or any other technical manipulation.
• Using automated software or bots to play games.
• Manipulating game results or match fixing.
• Threatening, harassing or abusing other players or staff.
• Using the platform's intellectual property without permission.

8 Account Suspension and Closure

nat24 may temporarily suspend or permanently close an account in the following circumstances:

• Violation of these Terms.
• Failure to submit verification documents.
• Evidence of suspicious transactions or fraud.
• A court order or direction from a regulatory authority.
• Prolonged inactivity.

8.1 Voluntary Account Closure

If you wish to close your account yourself, please contact customer support. Any outstanding balance will be settled before closure.

8.2 Appeal Process

To appeal an account suspension, contact [email protected] within 7 business days. The appeal will be reviewed and a fair decision will be made.

9 Privacy and Data Protection

nat24 gives the highest priority to the protection of your personal information. Your information is kept secure through SSL encryption and modern security measures.

To learn about our full privacy policy, please read the Privacy Policy page. Detailed information about data collection, use and protection can be found there.

9.1 Sharing Information with Third Parties

Your information may be shared only with game providers, payment processors and necessary service providers. Your information is never sold to third parties for advertising purposes.

10 Responsible Gaming

nat24 firmly believes in responsible gaming. We want every user to enjoy entertainment in a safe and healthy environment.

• View gaming as entertainment — not as a source of income.
• Only wager money you can afford — only as much as you can afford to lose.
• Set limits on your time and money and stick to them.
• If you notice signs of gaming addiction, seek help.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Limitation of Liability

nat24 is not liable for any losses in the following situations:

• Losses caused by internet connection disruptions or technical errors.
• Issues with third-party game provider software.
• Losses caused by the user's own negligence or mistakes.
• Natural disasters or any other unforeseeable events (Force Majeure).

11.1 Platform Availability

nat24 strives to ensure maximum service availability; however, temporary disruptions may occur due to maintenance or technical reasons. nat24 is not obligated to provide any compensation for such disruptions.

12 Amendments to Terms

nat24 reserves the right to change, revise, or update these terms at any time. Users will be notified of significant changes via email or through a notice on the platform.

The latest terms will always be published on this page. The date of the most recent update will be noted at the top of the page.

13 Contact & Dispute Resolution

If you have any questions, complaints, or disputes, please contact our customer service team first. We provide support in Bengali 24/7.

13.1 Contact Methods

• Email: [email protected]
• Live Chat: Available on the platform 24/7

13.2 Dispute Resolution Process

In the event of a dispute, a resolution will first be attempted through customer service. If customer service cannot resolve the matter, it will be reviewed at the management level. nat24's final decision shall be considered binding.