Responsible Gaming at nat24 — your safety is our first priority
Keep your entertainment within limits and keep yourself safe. nat24 is always by your side.
Why is responsible gaming important?
Online casino and betting is a form of entertainment. But when it goes out of control, it can harm your personal, family, and financial life.
nat24 believes that responsible gaming is not just a policy — it is our commitment to our players. We want every member to enjoy gaming as a fun experience, never a burden. Towards that goal, we have built various protection tools and support systems so you can always play within your own limits.
Thousands of players across Bangladesh play at nat24 every day. We want to make sure that every one of them has a positive and safe experience. If you ever feel that gaming is having a negative impact on your life, please contact our support team — we are available 24/7 in Bengali, by your side.
Our protection tools
nat24 gives you several practical features to keep you safe
Set deposit limits
Set a maximum cap on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately, and lowering it happens instantly. There is a waiting period for raising a limit.
Time limits and reality checks
Set a time limit for each of your sessions. Once the set time is up, nat24 will alert you. Take a break and come back refreshed — this is an important part of responsible gaming.
Self-exclusion
Exclude yourself from the platform for a set period — from 30 days up to a permanent restriction. During the exclusion, account access is completely blocked.
Cooling-off period
Need a quick break? Use the cooling-off feature. Temporarily suspend your account for anywhere from 24 hours to 6 weeks. During this time, no bets or deposits can be made.
Loss limits and bet limits
Decide in advance the maximum amount you are willing to lose in a single session. Once that limit is reached, the session ends automatically, keeping financial losses under control.
24/7 support team
Our Bengali-speaking support team is always ready for any issue you face. Contact us via live chat or email — we take every concern seriously and help without judgment.
Signs of problem gaming
If you or someone close to you shows any of the following signs, seek help right away
Spending more money on gaming than your budget allows, and playing more to try to win back what was lost.
Spending time on betting or casino games by taking time away from family, friends, or work.
Lying to others about gaming or trying to keep it hidden.
Feeling restless, irritable, or anxious when you cannot play.
Playing with borrowed money or by spending savings, and betting by cutting household expenses.
Having tried to stop gaming multiple times without success.
The golden rules of responsible gaming
Follow these simple principles and gaming will always stay enjoyable
Only use money you can afford to lose without it affecting your daily life.
Set a time and money limit before each session and stick to it strictly.
Avoid gaming when you are stressed, angry, or upset — it is hard to make good decisions in that state.
Remember — gaming is for entertainment, not a guaranteed way to earn. Outcomes are always random.
Take regular breaks and spend time with family and friends. A healthy lifestyle is the best win.
Only create and use a gaming account if you are 21 years of age or older.
Full list of protection tools
The complete list of responsible gaming features available at nat24 and how to activate them
| Tool | Description | Time to take effect | Rules for changes |
|---|---|---|---|
| Deposit limit | Daily / weekly / monthly | Immediate (when lowering) | 7-day wait to increase |
| Loss limit | Maximum loss amount per day / week / month | Immediate | 7-day wait to increase |
| Session time limit | Maximum length of each gaming session | From the next session onward | Can be changed at any time |
| Cooling-off | 24 hours — 6 weeks temporary break | Immediate | No changes until the period ends |
| Self-exclusion | Account closure from 30 days to permanent | Immediate | Review only through the support team |
| Reality check | Pop-up reminder at set intervals | From the next session onward | Turn on or off at any time |
Self-exclusion details
If you feel you need a long break from gaming, self-exclusion is for you
Short-term break
Temporarily close your account for 30 days. During this time, logging in, depositing, or placing bets will not be possible.
Medium-term break
Close your account for 3 to 6 months. Once the period ends, you can reopen it through live chat.
Long-term break
Deactivate your account for 1 to 5 years. A mandatory review process is required before reopening.
Permanent closure
If you want to close your account permanently, let our support team know. This decision cannot be reversed.
Important: If you try to create a new account while self-exclusion is active, our system will detect it and block the account. Please be honest — we are here for your protection. For anything at all, email us at [email protected].
Protection for minors
nat24 is strictly prohibited for anyone under the age of 21. Age is verified at the time of registration. We are firmly committed to protecting minors.
If there are children or teenagers in your home, use parental control software on your device. Never share your account details. Do not hand your device to others while you are logged in.
If you suspect that a minor has used your account, notify us immediately via live chat.
Age verification process
Providing a National ID (NID) or passport number is required at the time of registration.
Identity verification (KYC) must be completed before your first withdrawal.
If verification fails or the user is underage, the account will be suspended and any deposits will be returned.
nat24 reserves the right to request re-verification for any suspicious activity.
Need help? We are always here
Is gaming causing problems in your life? Do not hesitate to talk to us. Our Bengali-speaking team is available 24/7 on live chat, ready to listen. In complete confidence, without judgment.
You can also reach us by email:
Common Questions and Answers
Frequently asked questions about responsible gaming
Enjoy responsibly
Explore the wide world of gaming at nat24 — always keeping your limits in mind